How much does shipping cost?
All sauce packs ship free with standard 2–5 day shipping. We also offer a 2–day shipping option upgrade for those who require guaranteed 2–day shipping.
When will my order ship?
Orders placed before 12 PM CST will ship the same day. Orders placed after 12 PM CST will ship the day after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. If you need your order in a hurry, we suggest placing it Sunday–Thursday to ensure express service.
How do I track my order?
Tracking numbers are sent via email once your order has shipped. If you have any questions about the status of your order, simply email us at email@example.com and we’ll be in touch to help.
How are my items shipped?
Orders are packed in branded Yellowbird boxes based on your order quantity and shipped according to your chosen shipping method.
My package never arrived
Our priority is to make sure you receive your package in a timely manner. This means we release all Yellowbird shipments without signature requirements and cannot be held responsible for FedEx, USPS, or UPS errors.
You can help make sure nothing goes wrong with your delivery by:
- Ensuring your address can accept deliveries (no PO boxes).
- Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings).
- Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.), to be extra safe, we recommend calling your selected carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").
Can I expedite shipping for my order?
All orders ship via 2-5 day standard shipping to ensure you receive your product as soon as possible. Orders placed after 12 PM CST on weekends (Friday–Sunday) will ship the following Monday. If you need your order in a hurry, we suggest placing it between Sunday–Thursday to ensure express service or choose to upgrade shipping carriers for guaranteed 2–day shipping.
Do you ship to my country?
We currently ship within the US and Canada. Order requests outside of those countries are handled on a case by case basis — email firstname.lastname@example.org for more info.