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FAQ

    Ordering

  • How can I edit or cancel my order?

    You can edit or cancel your order on the order confirmation page or in your order email confirmation. If you have any issues with this, contact us as soon as possible. Our fulfillment team is speedy in getting your orders shipped out, but we’ll do our best to satisfy your request in time.

  • How can I check the status of my order?

    Once your order ships you’ll receive an email notification that includes your order tracking information. If you don’t receive this email, please contact us at thebird@yellowbirdsauce.com with your order information so we can correct this.

  • Do you sell your products in stores?

    Yellowbird products are available in select retailers nationwide. Visit our Where to Buy page to locate a specific flavor and size at a retailer near you.

  • My order was damaged.

    Sorry to hear that! Please send an email to thebird@yellowbirdsauce.com with an image of the damage and we will coordinate a refund or we’ll re-ship you replacement product free of charge.

  • Shipping

  • How much does shipping cost?

    All sauce packs ship free with standard 2–5 day shipping. We also offer a 2–day shipping option upgrade for those who need guaranteed 2–day shipping. 

  • When will my order ship?

    Orders placed before 12 PM CST will ship the same day. Orders placed after 12 PM CST will ship the day after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. If you need your order in a hurry, we suggest placing it Sunday–Thursday to ensure express service.

  • How do track my order?

    Tracking numbers are sent via email once your order has shipped. If you have any questions about the status of your order, contact us and we’ll be in touch to help.

  • How is my order shipped?

    Orders are packed in branded Yellowbird boxes based on your order quantity and shipped according to your chosen shipping method. We offer free shipping (the carrier is chosen by us) or UPS 2–Day shipping (carrier fees apply). 

    If you have specific shipping carrier requests, include these in your order notes on the shopping cart page to ensure delivery of your package.

  • My package never arrived.

    Contact us or call us at 512–838–3300. We’ll do our best to work with the carrier to resolve any issues. Please note our shipping policy below:

     

    Our priority is to make sure you receive your package in a timely manner. This means we release all Yellowbird shipments without signature requirements and cannot be held responsible for USPS, or UPS errors.

    You can help make sure nothing goes wrong with your delivery by:

    Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings).

    Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.), to be extra safe, we recommend calling your selected carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").

  • Can I expedite my order?

    All orders ship via 2-5 day standard shipping to ensure you receive your product as soon as possible. Orders placed after 12 PM CST on weekends (Friday–Sunday) will ship the following Monday. If you need your order in a hurry, we suggest placing it between Sunday–Thursday to ensure express service or choose to upgrade shipping carriers for guaranteed 2–day shipping.

  • Do you ship to my country?

    We currently ship within the US and Canada. Order requests outside of those countries are handled on a case–by–case basis — contact us for more info.

    Free shipping only applies to orders placed within the US. 

  • Products

  • How can I find more information about a specific product?

    You can learn all about our product and flavor on their individual product pages. If you have any other questions or thoughts, please get in touch!

  • Does Yellowbird Sauce need to be refrigerated?

    Our Original Flavors are shelf stable and do not need to be refrigerated after opening. 

    Our Organic Flavors are shelf stable, but require refrigeration after opening.

    Our Hot Dips must be refrigerated at all times.

  • What material is your packaging and can it be recycled?

    Our packaging is plastic (PET) and fully recyclable per classification ‘1’. Additionally, our PET bottles are BPA–free and phthalate–free.

  • How long does Yellowbird Hot Sauce last or when does it expire?

    All Yellowbird Hot Sauces have a one year shelf life and an expiration date printed directly onto the bottle. Orders placed directly on our website will have the longest shelf life as we produce new batches daily and ship our most recent batches for direct online orders.

  • Yellowbird

  • How are Yellowbird Sauces different from other sauces?

    Our products reflect our belief that food should be fun, adventurous, and unmannered. Our flavors are designed to live wildly with you, not hurt you, and to enhance and elevate whatever food you feel like spicin’ up. They are meant to be touched, squeezed, traveled with, cherished, and shared until their packages are crinkled and dirty and can give no more. They represent fun and freedom, and are the result of years of working with farmers who grow the realest food on the planet.

  • When is the next product launching?

    We’ll be releasing new products every quarter—subscribe to our email newsletter to get the latest updates on limited edition quarterly launches.

  • I have a weird question and want to talk to a person about it.

    We’ve got saucy people who love this kind of thing. To ask anything and get a quick, personal reply, contact us. Don’t worry—we check it constantly.

  • How can I get Yellowbird stickers?

    All Yellowbird orders include a seasonal sticker (it changes depending on seasons or new product launches). We’re not able to send stickers separately from orders.