Ordering
How do I manage my subscription?
If you want to manage your subscription, you'll need to create a Yellowbird® account.
Once you've created an account, you can manage your subscription here.
If you need further assistance, please shoot us a note at thebird@yellowbirdsauce.com.
How do I edit or cancel my order?
You can edit or cancel your order from the order confirmation page or in your order confirmation email.
If you have any issues with this, contact us as soon as possible. Our fulfillment team is speedy in getting your orders shipped out, but we’ll do our best to satisfy your request in time.
How can I check the status of my order?
Once your order ships you’ll receive an email notification that includes your order tracking information.
If you don’t receive this email, please contact us at thebird@yellowbirdsauce.com with your order information so we can correct this.
Do you sell your products in stores?
Yellowbird products are available in select retailers nationwide. Visit our Store Locator page to locate a specific flavor and size at a retailer near you.
My order was damaged. HELP.
Sorry to hear that! Please send an email to thebird@yellowbirdsauce.com with an image of the damage and the product expiration date. We'll coordinate a replacement free of charge.
Shipping
How much does shipping cost?
We offer three shipping options listed below. Prices and options vary based on carrier pricing, your order selection, and your location.
- Free Standard Shipping via UPS (2-5 business days depending on your location)
- UPS 2nd Day Air (2 business days)
- USPS for APO/FPO addresses only (2-7 business days)
When will my order ship?
Orders placed before 12 PM CST will ship the same day. Orders placed after 12 PM CST will ship the day after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc.
If you need your order in a hurry, we suggest placing it Sunday–Thursday to ensure express service.
How can I track my order?
Tracking numbers are sent via email or sms (whichever you chose at checkout) once your order has shipped. If you have any questions about the status of your order, contact us and we’ll be in touch within 1 business day.
How is my order shipped?
Orders are packed in branded Yellowbird® boxes based on your order details and shipped according to your chosen shipping method. We offer UPS Ground (2-5 Business Days) or UPS 2nd Day Air shipping (carrier fees apply).
If you have specific shipping carrier requests, include these in your order notes on the shopping cart page to ensure delivery of your package.
My order never arrived.
Contact us as soon as possible. We’ll do our best to work with the carrier to resolve any issues.
Please note our shipping policy:
Our priority is to make sure you receive your package in a timely manner. This means we release all Yellowbird shipments without signature requirements and cannot be held responsible for UPS or USPS errors.You can help make sure nothing goes wrong with your delivery by:
- Checking your confirmation email to make sure there are no errors with your shipping address details and that your unit # is included if applicable.
- Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.), to be extra safe, we recommend calling your selected carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").
Can I expedite my order?
You can choose UPS 2nd Day Air to expedite your order. Orders placed after 12 PM CST will ship the following business day. Orders placed on weekends will ship the following Monday.
If you need your order in a hurry, we suggest placing it between Sunday–Thursday to ensure express service or choose to upgrade shipping carriers for guaranteed 2–day shipping.
Do you ship to my country?
We currently ship to the US and Canada. Order requests outside of those countries are handled on a case–by–case basis. Contact us for more info.
Products
How can I find more information about a specific product?
You can learn all about our product and flavor on their individual product pages. If you have any other questions or thoughts, please get in touch!
Does Yellowbird Sauce need to be refrigerated?
Our Classic Flavors are shelf stable and do not need to be refrigerated after opening.
Our Organic Flavors and Small-Batch Flavors are shelf stable, but require refrigeration after opening.
What material is your packaging and can it be recycled?
Our packaging is made from post consumer recycled plastic (rPET) and fully recyclable per classification ‘1’. Additionally, our PET bottles are BPA–free and phthalate–free.
How long does Yellowbird Hot Sauce last or when does it expire?
All Yellowbird Hot Sauces have a one year shelf life and an expiration date printed directly onto the bottle. Orders placed directly on our website will have the longest shelf life as we produce new batches daily and ship our most recent batches for direct online orders.
Yellowbird®
How are Yellowbird Sauces different from other sauces?
Our products reflect our belief that food should be flavorful and adventurous, and also healthy and nutritious. Our spicy flavors are meant to be used often and adventurously as part of your daily routine.
When is your next product launching?
We're very intentional about adding more stuff to our world. If we choose to launch a new product it's because we are certain we can do it better than anyone else. To stay in the know about new Yellowbird products you can subscribe to our email newsletter or follow us on social.
I have a weird question and want to talk to a person about it.
We’ve got saucy people who love this kind of thing. To ask anything and get a quick, personal reply, contact us.
How can I get Yellowbird stickers?
All Yellowbird® orders include a Yellowbird® sticker (it changes depending on seasons). We’re not able to send stickers separately from orders.