How can we help?

If you want to manage your subscription, you'll need to create a Yellowbird® account.

Once you've created an account, you can manage your subscription here.

If you need further assistance, please get in touch.

You can edit or cancel your order from the order confirmation page or in your order confirmation email.

If you have any issues with this, contact us as soon as possible. Our fulfillment team is speedy in getting your orders shipped out, but we’ll do our best to satisfy your request in time.

At Yellowbird, we are committed to providing the highest quality products and customer service. However, since our sauces are food products, we are unable to accept returns or exchanges.

If there is an issue with your order, such as a delivery problem or a concern with the product you received, please reach out to our customer service team. We are happy to work with you to make things right.

To ensure you receive exactly what you need, we encourage you to double-check your order details before finalizing your purchase. If you have any questions or need assistance with your order, don’t hesitate to contact us—we’re here to help!

Once your order ships you’ll receive an email notification that includes your order tracking information.

If you don’t receive this email, please contact us with your order information so we can correct this.

Yellowbird products are available in select retailers nationwide. Visit our Store Locator page to locate a specific flavor and size at a retailer near you.

Sorry to hear that! Please send an email to thebird@yellowbirdsauce.com with an image of the damage and the product expiration date. We'll coordinate a replacement free of charge.

Talk about a favor with flavor. Whether it’s wedding bells or another event, get your guests fired up with Yellowbird® 2.2 oz mini bottles, available in all Classic and Organic flavors.

Please contact us with the details of your specific request, and we’ll be in touch.

Would you like to send fifty or more orders to multiple addresses? If so, corporate gifting may be the right solution for you! Please contact us with the details of your specific request and we'll be in touch.

Applying a discount is easy! Just enter your discount code in the field labeled “Discount code or gift card” at checkout. Once entered, your discount will automatically apply, and you’ll see the updated total with the discount amount removed.

If you have any trouble, please reach out HERE—we’re here to help!

We offer three shipping options listed below. Prices and options vary based on carrier pricing, your order selection, and your location.

• Free Standard Shipping via UPS (2-5 business days depending on your location)
• UPS 2nd Day Air (2 business days)
• USPS for APO/FPO addresses only (2-7 business days)

If you have any questions about shipping, please get in touch with us.

Orders placed before 12 PM CST will ship the same business day. Orders placed after 12 PM CST will ship the business day after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc.

Our business days are Monday–Friday. If you need your order in a hurry, we suggest placing it Sunday–Thursday to ensure express service.

Tracking numbers are sent via email or sms (whichever you chose at checkout) once your order has shipped. If you have any questions about the status of your order, contact us and we’ll be in touch within 1 business day.

Orders are packed in branded Yellowbird® boxes based on your order details and shipped according to your chosen shipping method. We offer USPS Priority Mail & UPS Ground (2-5 Business Days) free of charge or UPS 2nd Day Air shipping (carrier fees apply).

If you have specific shipping carrier requests, include these in your order notes on the shopping cart page to ensure delivery of your package.

Contact us as soon as possible. We’ll do our best to work with the carrier to resolve any issues.

Please note our shipping policy:

Our priority is to make sure you receive your package in a timely manner. This means we release all Yellowbird shipments without signature requirements and cannot be held responsible for UPS or USPS errors. You can help make sure nothing goes wrong with your delivery by:

• Checking your confirmation email to make sure there are no errors with your shipping address details and that your unit # is included if applicable.
• Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.), to be extra safe, we recommend calling your selected carrier with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please").

You can choose UPS 2nd Day Air to expedite your order. Orders placed after 12 PM CST will ship the following business day. Orders placed on weekends will ship the following Monday.

If you need your order in a hurry, we suggest placing it between Sunday–Thursday to ensure express service or choose to upgrade shipping carriers for guaranteed 2–day shipping.

We currently ship to the US, Canada, UK, Australia, New Zealand, France, Germany, Netherlands, and Mexico. Order requests outside of those countries are handled on a case–by–case basis. Contact us for more info.

To ensure your items arrive by December 25th, please place your order by end of day on December 18th. Orders placed after this date may not arrive in time, as our carriers experience high volume during the holiday season.

For any questions or special requests, feel free to contact us, and we’ll do our best to help!

You can learn all about our product and flavor on their individual product pages. If you have any other questions or thoughts, please get in touch!

Our Classic Flavors, Organic Flavors and Small-Batch Flavors are shelf stable, but require refrigeration after opening.

Our packaging is made from post consumer recycled plastic (rPET) and fully recyclable per classification ‘1’.

Additionally, our PET bottles are BPA–free and phthalate–free.

Yes! All our sauces are free of peanuts and most tree nuts, with one exception: our Strawberry Ginger flavor, which contains coconut. We also use soy in our Plum Reaper flavor. 

For your peace of mind, all ingredients are clearly listed on our product labels and on each product flavor page of our website. Our sauces are also free of gluten, shellfish, and dairy. Plus, they’re made in our own private facility, so there's no risk of cross-contamination with other food products.

If you have any other questions, feel free to REACH OUT—we’re happy to help!

All Yellowbird Hot Sauces have a one year shelf life and an expiration date printed directly onto the bottle. Orders placed directly on our website will have the longest shelf life as we produce new batches daily and ship our most recent batches for direct online orders.

The Scoville Heat Unit (SHU) is a way to measure how much a pepper is trying to destroy your taste buds. It was invented by Wilbur Scoville, who decided the best way to test spice levels was to dilute pepper extract with sugar water until it stopped hurting—which, honestly, sounds like a wild way to spend an afternoon.

But here’s the thing: Scoville ratings aren’t an exact science. The heat of a pepper can vary depending on how it’s grown, what the weather was like, and if it woke up on the wrong side of the garden that morning. A jalapeño can range from 2,500 to 8,000 SHU, while a habanero can hit anywhere from 100,000 to 350,000 SHU—which is kind of like saying, “This rollercoaster goes anywhere between 10 mph and Mach 3.”

At Yellowbird, we believe the best way to gauge heat is with your mouth, not a number. Our sauces are made with real peppers, and that means you might notice some natural variation. So if you’re wondering how hot something is, the best advice we can give you is take a bite and find out. Just maybe have some milk nearby… you know, for science. 🔥😈

Does your Yellowbird bottle look "dented?" Well, it's not a dent. This is called panelling.

Panelling happens when our bottles are very closely packed together during the filling process.

Imagine you're at an outdoor music festival and your favorite band finally comes out on stage and everyone crowds in around you, you're shoulder-to-shoulder and squeezed in tight like sardines, you feel a little claustrophobic, but also, you're having the time of your life!!

This is what's happening with some of our bottles. Panelling is just another word for, we got a little too close and spicy and it's showing ☺.

Our products reflect our belief that food should be flavorful and adventurous, and also healthy and nutritious. Our spicy flavors are meant to be used often and adventurously as part of your daily routine.

We're very intentional about adding more stuff to our world. If we choose to launch a new product it's because we are certain we can do it better than anyone else. To stay in the know about new Yellowbird products you can subscribe to our email newsletter or follow us on social.

We’ve got saucy people who love this kind of thing. To ask anything and get a quick, personal reply, contact us.

All Yellowbird® orders include a Yellowbird® sticker (it changes depending on seasons). We’re not able to send stickers separately from orders.